Shipping & Returns

Shipping Options

  • Free Standard Shipping on purchases of $35 or more. $6 Standard Shipping on orders $34 or less. We ship to the 48 Continental United States (5-7 business days).
  • USPS Priority- $17. Arrives within 1-3 business days, please note orders need to be received by 2pm EST will be shipped out the same day.
  • We are sorry but free shipping to Alaska, Puerto Rico and Hawaii is not available.
    • Standard shipping 6-9 business days to these areas will be $14.95
    • No express offered

Cancellations

All orders cancelled after 24 hours are subject to a 20% restocking/administration fee based on the total number of items cancelled if your order has been packaged for shipment. Please note our customer care department will always try and avoid a restocking fee, if your item has not been packed you will not be charged. If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds can only be issued to the original credit card used when placing the original order.

Returns

Items eligible for return must be postmarked within 30 days of the original delivery. In order for any item to be eligible for return it must be unworn, undamaged and unwashed. OPENED UNDERWEAR IS NOT RETURNABLE. If you return undies that are unsealed they will be discarded, we will not ship them back to you. For obvious reasons we are very conscious of the hygienic issues that could arise if in fact we accepted this particular category of merchandise as a return. This policy is adhered to for the sake of our customers safety as well as for their peace-of-mind. UNDERWEAR MAY BE RETURNED IF the individual package is unopened, specifically meaning the seal has not been broken and there have been no attempts to repackage. We are very meticulous in our returns because we care about our customers. ALL SALE ITEMS ARE CONSIDERED FINAL AND ARE NOT RETURNABLE. Merchandise must have all tags, attached. If you do return what you purchased we are so sorry. Simply contact us at, info@undies.com, and we will email you a return shipping label promptly. Please keep the box we sent as our gift to you, and simply ship your items back in either an envelope or in the original corrugated shipping box.

Exchanges

At Undies our focus is on getting our merchandise to the customer in the fastest, most efficient way possible at no charge to you (applies to standard shipping only). In order for us to do that, we cannot accept exchanges as the process can be involved and keeps the product out of your hands for a longer period of time. This is why instead of exchanging, we ask that you simply return the item for a refund and place a new order. We promise the entire process will be far faster and you will have what you want far sooner. And as always, the Undies box is our gift to you.*Of course, if for any reason your merchandise arrives damaged at no fault of your own, or if you receive an incorrect order, Undies will absolutely work to make it right at no penalty to you.

Refunds

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account immediately and send you a communication confirming receipt. To request a return label please contact us at, info@undies.com.

Address for Returns

UNDIES.COM 3470 Rand Rd South Plainfield, NJ 07080

Order Processing

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within that timeframe please feel free to call us at 1-844-810-0401, Monday through Friday from 8AM-5PM EST or email us at info@undies.com.